If you have any questions about our office policies, please call (804) 206-3112 during business hours.

• Appointments
• Cancellations
• Payment Options
• Financing
• Insurance
• Emergencies

Appointments

At our office, we know that your time is important. If you are a new patient, please arrive at our office 20 minutes prior to your scheduled time. For your convenience you may complete new patient forms ahead of time, please call our office for a custom registration email link.

If you are a returning patient we ask that you arrive at least 10 minutes before your scheduled appointment. This extra time allows us to get you through the check in process and update any information that is needed.

Cancellations

IMPORTANT UPDATE!!!

As a result of the recent increase in patients' no-show rate, we are implementing a new policy.

1. Appointments not confirmed 24 hrs prior to scheduled time will automatically be canceled and slots given to another patient.
2. If you fail to cancel/reschedule/no show to your confirmed appointment within 24 hrs TWICE, our office will ONLY accommodate you on a same day emergency basis. No scheduled appointments in the future will be allowed.

Thank you for understanding.

Payment Options

We accept cash, checks, Visa, Mastercard, Discover and American Express.

Financing

We offer CareCredit financing to make our dental services affordable to our patients. If you have any questions, please call our office during business hours.

Insurance

If you provide us with your dental insurance information, we will be glad to contact your insurance provider to verify your coverage and type of plan you have. We will also file your claim, but remember you are ultimately responsible for all charges.

We will estimate, to the best of our ability, the amount you are responsible for paying. These are not guarantees that the insurance company will pay the amount left. You are responsible for paying your portion for services at the time service is rendered. Your portion would include deductibles, co-insurance and any non-covered procedures.

If you have any questions about your dental insurance benefits, please call our office at (804) 206-3112. Our staff will be glad to answer them for you.

Emergencies

If you are a patient of record, please call our office for emergency information.